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IB-X – Introduction

Overview​

IB-X is an enterprise-grade Unified Automation Platform designed to help organizations build, run, and govern automation solutions using Agents.

IB-X represents a shift from tool-centric automation toward an agent-based, platform-centric approach, where automation is expressed as intelligent, composable, and governed Agents operating across systems, data, and human interactions.

With IB-X, organizations can:

  • Build automation using a unified Agent abstraction
  • Enable deterministic workflows and business process automation
  • Build text- and voice-based conversational experiences
  • Integrate seamlessly with enterprise applications and data sources
  • Consume managed services through the Integration Gateway or use customer-owned keys
  • Centrally govern, monitor, and scale automation using the AI Command Center

What is IB-X?​

At its core, IB-X is an Agent Platform.

An Agent in IB-X is a self-contained unit of automation logic that can:

  • Interact with applications, systems, and data
  • Collaborate with humans and other agents
  • Execute deterministic workflows or conversational interactions
  • Operate centrally within the platform or locally within customer environments

IB-X abstracts traditional automation techniques behind a unified Agent model, allowing organizations to focus on business outcomes rather than underlying technologies.

IB-X Platform Capabilities​

IB-X brings together multiple foundational capabilities under a single platform, unified through its Agent-based execution model.

At a high level, the platform enables:

  • Automation Capabilities   Workflow automation, business-process automation, system-driven execution, and UI-based automation when required, all implemented through agents and reusable actions.

  • Conversational Capabilities   Text- and voice-based interactions that enable intent-driven automation, contextual conversations, and dynamic invocation of actions or workflows based on user intent and runtime context.

  • Integrations   Connectivity to enterprise applications, SaaS platforms, databases, APIs, and data sources through standardized activities and connectors, enabling agents to act across systems.

  • AI & Cognitive Services (Managed / BYOK)   Access to AI and cognitive capabilities via managed services provided through the Integration Gateway or by using customer-owned credentials for supported third-party providers.

All of these capabilities are consumed through Agents, which serve as the primary abstraction for execution, orchestration, and governance within IB-X.

🖼️ The diagram below provides a capability-level view of the IB-X platform, highlighting how Agents unify automation, conversations, integrations, and managed services.

The IB-X Agent Model​

IB-X expresses all automation through a unified Agent Model.

IB-X does not impose physical or runtime distinctions between Automation Agents and Conversational Agents.   All agents share a standard execution model, lifecycle, and governance framework.

Agents are logically identified based on the capabilities and activities they use during execution:

  • An agent that uses only deterministic automation activities is commonly referred to as an Automation Agent
  • An agent that uses conversational or AI-enabled activities is commonly referred to as a Conversational Agent

This logical classification allows agents to evolve naturally as additional capabilities are introduced.

📘 Learn more:   IB-X Agent Model

Why IB-X?​

Modern business processes involve:

  • Humans – reviewers, approvers, and decision-makers  
  • Systems – enterprise applications, SaaS platforms, and legacy systems  
  • Data & Intelligence – insights, context, and automation triggers  

Traditional automation tools struggle to address this complexity in a unified and scalable way.

IB-X addresses these challenges by:

  • Treating automation as composable Agents
  • Supporting both deterministic and conversational automation
  • Centralizing governance through the AI Command Center
  • Supporting cloud-native and customer-network execution models

The result is a platform that scales from individual automation use cases to enterprise-wide automation programs.

Core IB-X Components (High-Level)​

  • Action Builder – Used to design and configure Agents, their behavior, and the actions they perform  
  • Process Designer (Local Agent Designer) – Used to design UI-based automation executed within customer networks  
  • Form Designer – Used to design human interaction forms  
  • IntelliTrainer – Used for template-based document training and extraction  
  • AI Command Center – Centralized environment for agent execution, monitoring, governance, and management  

📘 Learn more:   IB-X Components Overview

Application Architecture Overview​

IB-X supports both SaaS and self-hosted deployment models while maintaining a consistent agent execution and governance experience.

The AI Command Center serves as the unified environment for designing, executing, and managing agents. When automation requires UI-level access to local systems, execution is delegated to Local Agents running within the customer network using Smart Buddy or Assistant Buddy.

📘 Learn more:   IB-X Application Architecture

What is IntelliAppZ?​

IntelliAppZ represents a packaged form of automation delivered as a self-contained Agent application.

An IntelliAppZ:

  • Encapsulates predefined automation logic
  • Can run independently without requiring complete platform installation
  • Is ideal for task-specific or department-level automation use cases

Learn more at:   IntelliAppZ Designer Introduction