Usage and Troubleshooting
Review Consumption
For an Enterprise subscription, authorized users can review the Integration Gateway Credit Summary in the AI Command Center. That page documents the required access role and the Summary and Details tabs.
The interface uses the term credits. The IB-X Currency SKU defines the shared currency pool used by supported Gateway services.
| Value | Meaning |
|---|---|
| Available credits | Credits currently available for use |
| Consumed credits | Credits already used |
| Reserved credits | Credits temporarily held while a request is processed |
| Total credits | Purchased credits shown by the summary |
The Credit Summary page documents reservation clearing after successful processing and end-of-day reconciliation following errors. A reservation is a temporary hold; check the final consumption history before interpreting it as a completed charge.
Use the Details tab to compare historical consumption with the timing and volume of automation runs.
Troubleshoot a Request
| Symptom | What to check |
|---|---|
| Gateway service cannot be used | Confirm currency allocation to the subscription used by the automation; review the available balance and activity error |
| Activity asks for provider credentials | Review the selected access mode; explicitly select Integration Gateway where offered |
| Expected model is missing | Check models available in Gateway mode; provider account access does not establish Gateway availability |
| Request fails | Inspect the activity error, required inputs, supported formats and limits, and network connectivity from the execution environment |
| Consumption exceeds an estimate | Check actual requests, pages, characters, or tokens; include chat history and generated output and confirm the applicable rate |
| Credits remain reserved after an error | Review documented reservation behaviour and check again after reconciliation |
| Credit Summary is inaccessible | Check the documented access role with your administrator |
For unresolved issues, provide the service and activity name, model if applicable, execution time, error message, and relevant consumption-history entry to your IntelliBuddies support contact.