Configure a Vobiz Account

Overview

Before creating a Vobiz Connection in IB-X, register a Vobiz account and retrieve its Auth ID and Auth Token. This page covers that provider-side setup and the phone-number preparation needed for Phone Call Trigger.

You will need access to your business email, your organization's contact details, and permission to manage its Vobiz account.

Create a Vobiz account

1. Open the Vobiz sign-up page.
2. Enter your full name and work email. Create and confirm a password that meets the displayed requirements. Enter a referral code if applicable and accept the terms to continue. Google sign-up is also available.
3. Complete the business-details step with your company name, contact phone number, country, state or province, city, postal code, and street address. Use accurate organizational details; these are used for billing and verification. The contact phone number is separate from the Vobiz number callers will dial.
4. Complete email verification using the code Vobiz sends to your email address. If it does not arrive, check spam and use Resend. Correct the email address if necessary.
5. Finish registration and open the console dashboard.

If your organization already has an account, use the Vobiz login page and skip registration. For the complete registration flow, see Vobiz Login & Signup.

Find the Auth ID and Auth Token

1. Sign in to the Vobiz Console with the account you intend to use for IB-X.
2. Open the Dashboard.
3. Scroll to Account & Infrastructure and locate API Credentials.
4. Copy Auth ID. This identifies the account and typically has an MA_ prefix.
5. Use the eye icon to reveal Auth Token if needed, and the copy icon to copy it.
6. Paste the values into Auth ID and Auth Token in New Vobiz Connection in IB-X. Follow Create a Vobiz connection to test and save them.

See the official Vobiz Dashboard guide for the credential controls and Vobiz Authentication for API authentication details.

Vobiz value	IB-X field	Purpose
Auth ID	Auth ID	Identifies the Vobiz account.
Auth Token	Auth Token	Authenticates access to that account.

important

Copy both values from the same account. Use the API Auth Token, rather than your console sign-in password or SIP trunk password. Keep the token confidential and paste it directly into the connection's credential field.

Prepare a phone number for incoming calls

Account credentials allow IB-X to connect to Vobiz, but callers also need a phone number routed to the workflow.

1. In Vobiz, open the Numbers / DID section and obtain a number suitable for incoming voice calls in the required region.
2. Complete any verification required by Vobiz for that number. For Indian numbers, consult Vobiz India Number KYC.
3. Check the account's billing status and available balance before making test calls.
4. Create or select a Voice XML Application for the workflow and assign the phone number to it. Set its Answer URL to the webhook copied from Phone Call Trigger.

Follow Vobiz's phone-number guide to obtain a number and the Vobiz Quick Start for XML Application setup. The IB-X routing steps, including choosing between debugging and deployment URLs, are documented in Phone Call Trigger.

Credential maintenance

If the Auth Token is exposed or needs replacing, use Vobiz's credential-management controls to regenerate it. Vobiz states that regenerating the token invalidates the previous value; see Vobiz Authentication security notes.

After replacing it:

1. Edit the Vobiz Connection in IB-X.
2. Enter the new Auth Token and test the connection.
3. Save the change and make a test call to a workflow using the connection.
4. Update any other integrations that used the previous token.

Setup checklist

Before moving to the designer, confirm that:

• You can sign in to the intended Vobiz account.
• You have copied its Auth ID and Auth Token into a saved, tested IB-X connection.
• The incoming phone number is available in that account and any required verification is complete.
• The phone number's XML Application routes calls to the correct IB-X webhook.

Continue with Phone Call Trigger to configure the greeting, ringing, and conversational workflow.