Standard Task With Timeout
Description
This activity creates a task for specified participants and waits for them to complete it using the associated eForm similar to Standard Task.
It's similar to the Standard Task activity but with one key difference: if the person doesn't complete the Task within the allotted time, the process will automatically switch to another activity.
You can use this activity for time-based escalations. For instance, if a Tier 1 Customer Support agent fails to respond to a support inquiry within a designated time frame, the inquiry is escalated to Tier 2 Customer Support.
Design Time Configuration
Display Text
Specify the name of the activity that shows in your process.
Form
Choose the form to display for the Task associated with this activity. Click on the vertical ellipse to choose the following options.
| Options | Description |
|---|---|
| Default | When you select this option, a dropdown will display all forms available in this process. You can choose a form directly from the dropdown. |
| Javascript | You can choose to use the Javascript expression. |
| Liquid | You can choose to use a liquid expression. |
Time to Complete
When creating a task, you must indicate a completion time. If the completion time exceeds the specified time, the Task becomes overdue, highlighting the status overdue in the respective user's My Tasks tab. Click on the vertical ellipse to choose the following options.
| Options | Description |
|---|---|
| Default | When you select this option, specify the completion time directly. |
| Javascript | You can specify time using javascript expression. |
| Liquid | You can specify time using a liquid expression. |
Time to Complete Unit*
Specifies the maximum time allowed to complete the associated Task before it is overdue. The time unit can be week, day, hour, minute, or second.
Priority
Specify the priority of the created Task. It can be Low, Normal, or High.
Participant
This activity accepts a single participant, user, or group. If you select a group, you will get additional settings listed below.
- Max Participants—When you select a group to participate in the created Task, you can indicate the required number of group members who should complete it.
- All Participants – If you want all group members to complete this activity, turn on this setting. It ignores the Max Participants setting.
- Reuse participants on subsequent executions of this activity—Specify whether the same participants should execute the Task each time the activity is repeated within the same process instance.
Email Notifications
You can utilize Email Templates and configure email notifications for the following task status.
- Initiation – Specify the task initiation via Email notification.
- Reminder – Specify the task reminder Email Notification to send as a reminder of the Task. It will send reminder notifications daily until the Task gets into Overdue status.
- Reassignment – Specify the task reassignment via Email notification. It sends this email regarding the reassignment of a task.
- Completion – Specify the Task completion via Email notification. It sends this email notification when the Task is complete.
- Overdue – Specify the Task overdue via Email Notification. It sends this email on Task overdue.