Standard Task With Timeout
Description
This activity creates a task for specified participants and waits for them to complete it using the associated eForm similar to Standard Task.
It's similar to the Standard Task activity but with one key difference: if the person doesn't complete the Task within the allotted time, the process will automatically switch to another activity.
You can use this activity for time-based escalations. For instance, if a Tier 1 Customer Support agent fails to respond to a support inquiry within a designated time frame, the inquiry is escalated to Tier 2 Customer Support.
Design Time Configuration
Display Text
Specify the activity name that shows in your process.
Form
Choose the form to display for the Task associated with this activity. Click on the vertical ellipse to choose the following options.
| Options | Description |
|---|---|
| Default | When you select this option, a dropdown will display all forms available in this process. You can choose a form directly from the dropdown. |
| Javascript | You can choose from using javascript expression. |
| Liquid | You can choose from using a liquid expression. |
Time to Complete
You must indicate a completion time when creating a task. If the completion time exceeds the specified time, the Task becomes overdue, highlighting the status overdue in the respective user's My Tasks tab. Click on the vertical ellipse to choose the following options.
| Options | Description |
|---|---|
| Default | When you select this option, specify the completion time directly. |
| Javascript | You can specify time using javascript expression. |
| Liquid | You can specify time using a liquid expression. |
Time to Complete Unit*
Specifies the maximum time allowed to complete the associated Task before it is overdue. The time unit can be week, day, hour, minute, or second.
Priority
Specifies the priority of the created Task. It can be Low, Normal, or High.
Participant
This activity accepts a single participant, user, or group. If you select a group, you will get additional settings listed below.
- Max Participants – When you select a group as a participant in the created Task, it is possible to indicate the required number of group members who should participate in its completion.
- Unlimited Participants – If you want all group members to complete this activity, turn on this setting. It ignores the Max Participants setting.
Email Notifications
You can utilize Email Templates and configure email notifications on the following status of the Task.
- Initiation – Email Notification to be sent on initiating a Task.
- Reminder – Email Notification to be sent as a reminder of the Task. Reminder notifications will be sent daily until the Task gets into Overdue status.
- Reassignment – Email Notification to be sent on reassignment of a Task.
- Completion – Email Notification to be sent on completion of a Task.
- Overdue – Email Notification to be sent on overdue of a Task.