Manage your Partner Account

Once you register as an Implementation Partner inside IntelliBuddies Account Manager, you can log in to the portal and perform the following functions.

• Manage your IntelliAppZ Subscriptions
• Download and Deploy IntelliBuddies Software
• Register and Publish your IntelliAppZs'
• Register your Customers
• Monitor your Deployments
• Managing Support Tickets

Manage your IntelliAppZ Subscriptions

Once a partner account is approved, it enables an IntelliAppZ Development Subscription and is ready to be activated for Partners.

The default IntelliAppZ Development Subscription provides one(1) license of IntelliAppZ Designer.

Understanding Subscription Status

The Status column under Subscription would indicate the current status of your Subscription, and it would hold one of the following values.

Status	Description
New	Subscription was successfully created and is waiting to be approved by IntelliBuddies Team.
Ready	Subscription was approved by IntelliBuddies Team, and Serial Key has been generated. You are now ready to activate your Subscription using the generated Serial Key.
Active	Your Subscription is already activated and in use.
Expired	Your Subscription has expired.

Understanding Subscription Types

It is necessary to understand the Subscription Types before creating a Subscription. The table below lists different Subscription Types available for partners and their corresponding descriptions.

Subscription Type	Description
Development	The Partner should use the Development Subscription type to request IntelliAppZ Designer and IntelliAppZ Development licenses. It is strictly for Development purposes and should not be used commercially.
Trial	Partner will use this type of Subscription to provide a trial of their registered IntelliAppZ to their Customers.
Production	Partner will use this type of Subscription to provide the production license of their registered IntelliAppZ to their Customers.

Available Products or SKUs

The table below lists the Product(s) or SKU(s) available to be added to the Subscription.

Product	Description
IntelliAppZ Designer	You can select this if you need more licenses for IntelliAppZ Designer
IntelliAppZ	You can select this if you need licenses for your IntelliAppZ. You can select IntelliAppZ from the drop-down for which you need a license.

Creating New Subscription​

• Login to Account Manager Portal using your registered email or partner-id

• Expand the Subscriptions menu in the left pane.

• Click on New Subscription

• In the New Subscription dialog, choose the appropriate Subscription Type

• Choose the Customer Name among the registered customers from the drop-down for whom you want to request this Subscription.

  note

  This option is available only for Trial and Production Subscription types.

• Add the appropriate Product(s) or SKU(s) to this Subscription from the drop-down under the Name and IntelliAppZ Name columns. Specify the license count for each Product or SKU added.

  note

  In the case of IntelliAppZ, choose the IntelliAppZ Name registered to add the license count.

• Provide a Description to this Subscription for your future reference.

• Click on the Submit button

  

Top Up existing Subscription

• Login to Account Manager Portal using your registered email or partner-id
• Expand the Subscriptions menu in the left pane.
• Click on IntelliAppZ. It will display all your existing Subscriptions on the right pane.
• Select the Subscription you want to top up from the right pane.
• Right-click and select Top Up

note

The Top-Up option will be available only for your Active Subscriptions.

• Add one or more Products or SKUs to the current Subscription by selecting the Product or SKU from the drop-down and specifying the respective incremental license count.

• Click on Submit

  

note

On approval of your top-up, you can use your Subscription Serial Key to activate new deployments

Renewing your Subscription

You can renew your Subscription thirty(30) days before it expires. To renew:

• Login to Account Manager Portal using your registered email or partner-id

• Expand the Subscriptions menu in the left pane.

• Click on IntelliAppZ. It will display all your existing Subscriptions on the right pane.

• Select the Subscription you want to renew from the right pane.

• Right-click on the Subscription and click on Subscription Renewal

  

• Update description for future reference

info

You can alter your Subscription product or SKUs and their corresponding license count before hitting Submit button.

• Click on Submit

  

Activating your IntelliAppZ Development Subscription

To activate your Subscription, you need to have completed the following prerequisites.

1. Downloaded and deployed IntelliAppZ Designer
2. Obtained and have access to your Subscription Serial Key

There are two ways to activate your Subscription, Online and Offline.

Online Activation

It is the recommended and easiest way of activating your Subscription. It needs internet connectivity on the system where you are activating your deployment.

Offline Activation

If you do not have an internet connection on the system to activate your deployment, you can go with Offline Activation.

You can activate your IntelliAppZ Development Subscription by activating the IntelliAppZ Designer license.

Subscription Serial Key

On approval of your Subscription request, the Account Manager will generate and associate a Serial Key with your Subscription. You can use this Serial Key to activate your deployments.

Once your Subscription is approved, you can come to the IntelliBuddies Account Manager and copy the Serial Key. To get your Subscription Serial Key:

• Login to Account Manager Portal using your registered email or partner-id
• Click on Subscriptions
• Right-click on the Subscription and click on Copy Serial Key
• Save the copied Serial Key in a safe location

Registering and Publishing your IntelliAppZs'

IntelliAppZ ID

Every IntelliAppZ generated by our IntelliAppZ Designer would have a unique ID. You can find this unique ID by following the steps below:

• Start IntelliAppZ Designer
• Open the IntelliAppZ
• Go to the Project Explorer pane
• Right-click on the project name and select Properties
• A properties dialog pops up, and the first property is the ID
• You can select and copy the ID using Ctrl + C

Registering your IntelliAppZ

Every IntelliAppZ generated by our IntelliAppZ Designer should be registered inside IntelliBuddies Account Manager before generating Development / Trial / Production licenses to that IntelliAppZ.

To register your IntelliAppZ:

• Login to IntelliBuddies Account Manager Portal using your registered email and password
• Click on IntelliAppZ
• Click on the + button
• New Appz registration dialog pops up
• Enter the IntelliAppZ ID
• Specify a name for your IntelliAppZ
• Optionally, type in a description for this IntelliAppZ
• Click on the Register button

Note: Registering an IntelliAppZ will enable one(1) Development license for that IntelliAppZ. A Serial Key will be generated and kept ready for Activation.

Publishing your IntelliAppZ

To publish your IntelliAppZ, you need to request for Review of your IntelliAppZ by IntelliBuddies Review Team.

To request for Review:

• Go to IntelliBuddies Account Manager Portal
• Log in using your registered email and password
• Go to IntelliAppZ
• Select the IntelliAppZ to be reviewed
• Right-click and select Request for Review
• The status of the IntelliAppZ would turn into Review

Note: IntelliBuddies Review Team might request a copy of the IntelliAppZ to review and approve your IntelliAppZ

Note: Once your IntelliAppZ is approved, the status of the IntelliAppZ will turn into Published. You can subscribe to the Trial or the Production licenses for those IntelliAppZ.

Registering your IntelliAppZ Customer

Your Customer must be registered inside IntelliBuddies Account Manager to generate a Production License Key for your IntelliAppZ. Please follow the steps given below to register your Customer.

• Login to IntelliBuddies Account Manager Portal using your registered email and password
• Click on Customers
• Click on the +New Customer button
• A new Customer dialog pops up
• Fill in the Customer details
• Click on Register

Managing Support Ticket

To get technical assistance related to the Product, email support@intellibuddies.com or raise the support ticket inside Account Manager by logging in using your registered email or customer-id.

Account Manager provides the following functionalities to manage your support tickets.

• Support Dashboard
• Creating Support Ticket
• Edit and view your existing tickets

Support Dashboard

The Support Dashboard provides you a brief analytics of your Support Tickets. It gives information about total support tickets raised by you across your Subscriptions and their status analytics.

It also provides you valuable filters where you can filter it based on a specific Subscription or tickets created after or before a particular date.

Creating Support Ticket

• Login to Account Manager Portal using your registered email or customer-id

• Expand the Support menu in the left pane.

• Click on New Ticket

• The New Ticket dialog appears.

• From the Properties pane inside the New Ticket dialog

  • Choose the appropriate Subscription for which you need to raise a ticket
  • Choose the appropriate Product(s) or SKU(s)
  • Select the Product Version that you have currently deployed and using

• Provide the Ticket summary in the Subject text box.

• Set the ticket's priority (Low, Medium, High, or, Critical) by selecting the appropriate radio button.

  

• Provide a detailed Description of this ticket to help our Support or Engineering team understand the support request.

• If your description requires you to attach a few files, you can do the same by using Add Attachment(s)

• Click on the Submit button

  

Ticket List

• Login to Account Manager Portal using your registered email or customer-id
• Expand the Support menu in the left pane.
• Click on Tickets
• You will see all the tickets raised by you in the right pane along with their corresponding Status
• You can then select a specific ticket, right-click and select View. It will give you a descriptive view of the ticket.

Support Ticket Status Details

Status	Description
New	Support Ticket was successfully created and is waiting to be taken by IntelliBuddies Support Team.
Open	IntelliBuddies Support Team has acknowledged the receipt of this ticket and is currently working on it.
Close	Your Support Ticket is addressed and closed.

Download and Deploy IntelliBuddies Software

• Login to Account Manager using registered email or partner-id.
• Click on the Downloads in left pane.
• Click on the appropriate tab and download the corresponding MSI onto your system.

Web Installer

IntelliAppZ Designer

Monitor your Deployments

• Login to Account Manager using registered email or partner-id.

  

• Expand the Subscriptions menu in the left pane.

• Click on IntelliAppZ. It will display all your existing Subscriptions on the right pane.

• You can monitor your subscriptions by checking the following details.

  • Activation date and time of each Subscription.
  • Number of Days left for expiry of license.
  • Status (Active, Ready, etc.) of license
  • Who activated the license
  • Machine details where the App activated