AI Command Center Dashboard
Overview
The Dashboard is the default landing page of the AI Command Center. It provides a consolidated operational view of:
- Agent Health
- System Load & Throughput
- Reliability & Stability Metrics
- SLA Compliance
- Currency Consumption
- Conversational Analytics
- Attention and Alerts
Metrics on the dashboard use different data views (filtered by date range, live snapshot, or all-time). Each metric displays a badge indicating which view applies. See Data Views (Filter Scope) for details.
Dashboard Layout
The dashboard is organized top to bottom as follows:
- Header controls — date picker, refresh button, and filter-scope legend
- KPI Summary — six KPI stat cards across the top
- Main grid (2×2) — Agent Health Overview, Currency Snapshot, Workload and Throughput, Reliability and Stability
- Conversational Agent Analytics — full-width section with recent sessions
- Attention and Alerts — displayed when active alerts exist
Evaluation Context
| Field | Description |
|---|---|
| Time Window | Defines the date range for filtered metrics (default: Last 24 Hours) |
| Refresh | Reloads the dashboard with the latest data |
Not all metrics use the selected time window. Metrics labeled Filtered respect the date range; Live and All time metrics do not. See Data Views (Filter Scope).
Data Views (Filter Scope)
The dashboard header displays a legend for three data views. Individual metrics show a compact badge indicating which view applies.
| Data View | Description |
|---|---|
| Filtered | Uses data from the selected time range |
| Live | Uses real-time data; not affected by the selected time range |
| All time | Uses all available historical data; not affected by the selected time range |
The Workload and Throughput, Reliability and Stability, and Conversational Agent Analytics sections are mixed-scope sections. Each metric within those sections has its own data-view badge.
Metric Data Views
| Section | Metric | Data View |
|---|---|---|
| KPI Summary | Total Agents | All time |
| KPI Summary | Active Automation | Live |
| KPI Summary | Successful Automation | Filtered |
| KPI Summary | Failed Automation | Filtered |
| KPI Summary | SLA Breaches | Filtered |
| KPI Summary | Days Remaining | All time |
| Agent Health Overview | Entire section | Live |
| Currency Snapshot | Entire section | All time |
| Workload and Throughput | Executed | Filtered |
| Workload and Throughput | Running Now | Live |
| Workload and Throughput | Queue Backlog | Live |
| Workload and Throughput | Executions | All time |
| Reliability and Stability | Success Rate | Filtered |
| Reliability and Stability | Failure Rate | Filtered |
| Reliability and Stability | Avg Time | Filtered |
| Reliability and Stability | Long Running | Live |
| Conversational Agent Analytics | Total Conversational Agents | All time |
| Conversational Agent Analytics | Total Conversations | Filtered |
| Conversational Agent Analytics | Active Sessions | Live |
| Conversational Agent Analytics | Avg Duration | Filtered |
| Conversational Agent Analytics | Recent Sessions | Live |
| Attention and Alerts | Entire section | Live |
KPI Summary
The top KPI bar provides a high-level snapshot of system activity. Each stat card is clickable and navigates to a related page. See Drill-down Navigation.
| Metric | Description | Data View |
|---|---|---|
| Total Agents | Total number of registered agents in the system | All time |
| Active Automation | Number of automations currently running, initiated, pending, or suspended | Live |
| Successful Automation | Number of automations completed successfully | Filtered |
| Failed Automation | Number of automations that failed, faulted, or completed with errors | Filtered |
| SLA Breaches | Number of tasks that exceeded their configured SLA threshold | Filtered |
| Days Remaining | Number of days remaining until the AI Command Center license expires | All time |
Agent Health Overview
This section displays a live snapshot of the current health distribution across all agents. It is not affected by the selected time window.
Individual agent health scores within the snapshot are computed using the fixed 24-hour evaluation window described in the Agent Health Model.
The health classification is determined using the IB-X Agent Health Model and the configured Agent Health thresholds and tolerance settings.
Health Distribution
A donut chart and status bars show the distribution of agents across health states:
| State | Description |
|---|---|
| Healthy | Agents performing within expected operational parameters |
| Degraded | Agents showing performance, reliability, or stability deviations |
| Unhealthy | Agents with critical operational, reliability, or stability issues |
| Inactive | Agents with no executions during the evaluation window |
Each status bar displays the agent count, total agents, and percentage. Hovering over a donut segment shows the count for that health state. Clicking a status bar navigates to the Agents page with the corresponding health status filter applied.
Agent Health classification is calculated using the configured Health Model thresholds and tolerance settings. Agent-specific Health Configuration overrides Global Agent Health Configuration when configured.
System Reliability
The donut chart center displays System Reliability — the percentage of Healthy agents among active (non-Inactive) agents.
System Reliability is not a weighted average of individual agent health scores. Inactive agents are excluded from this calculation. See the Agent Health Model for how individual agent scores are computed.
Currency Snapshot
Tracks IB-X currency consumption and projection. This section uses all-time data and is not affected by the selected time window.
| Metric | Description |
|---|---|
| Currency Remaining | Total currency remaining in the window |
| Currency Used | Total currency consumed in the window |
| Burn Rate | Rate of currency consumption (per day) |
| Projected Depletion | Estimated time until currency exhaustion |
| Status | Indicator of currency health (Normal / Low) |
Workload and Throughput
Indicates system activity and load distribution. Metrics in this section use different data views; see the badge on each metric.
| Metric | Description | Data View |
|---|---|---|
| Executed | Number of automation instances started within the selected time range | Filtered |
| Running Now | Number of automations currently running or awaiting completion | Live |
| Queue Backlog | Number of automations currently pending or suspended and awaiting execution | Live |
| Executions | Automation executions consumed and remaining under the current subscription (SaaS deployments with an execution limit only) | All time |
Clicking Executed, Running Now, or Queue Backlog navigates to the Automations page with the corresponding status filter applied.
Reliability and Stability
These metrics provide operational reliability signals. Metrics in this section use different data views; see the badge on each metric.
| Metric | Description | Data View |
|---|---|---|
| Success Rate | Percentage of automations completed successfully | Filtered |
| Failure Rate | Percentage of automations that did not complete successfully | Filtered |
| Avg Time | Average duration of completed automations (in seconds) | Filtered |
| Long Running | Automations that have exceeded their expected execution duration and require investigation | Live |
The Success Rate displays a status badge based on the current rate:
| Status | Condition |
|---|---|
| Excellent | Success rate greater than 95% |
| Good | Success rate greater than 80% |
| Needs Attention | Success rate 80% or below |
Conversational Agent Analytics
Metrics specific to conversational automation. Metrics in this section use different data views; see the badge on each metric.
| Metric | Description | Data View |
|---|---|---|
| Total Conversational Agents | Total number of conversational agents configured in the system | All time |
| Total Conversations | Number of unique conversation sessions initiated | Filtered |
| Active Sessions | Number of conversation sessions currently in progress | Live |
| Avg Duration | Average duration of completed conversation sessions | Filtered |
Recent Sessions
The Recent Sessions list provides quick access to the most recently active conversation sessions across the tenant, making it easier to review ongoing interactions and troubleshoot completed conversations.
Each session card displays:
- Session name
- Last message preview
- Message count
- Time since last activity
Click View History to open the complete conversation transcript for the selected session.
Attention and Alerts
Displays active system alerts that require attention or action. This section uses a live data view and is shown only when alerts exist.
| Element | Description |
|---|---|
| Active count | Badge showing the total number of active alerts |
| Alert type | Critical or Warning |
| Message | Description of the alert |
| Timestamp | Time since the alert was created |
Alerts are paginated. Clicking an alert opens the related entity (for example, a task opens in a new browser tab). Task alerts enforce assignment and suspension checks before opening.
How to Access
After login, you are redirected to the dashboard automatically.
From the AI Command Center, navigate to: Home → Dashboard
Drill-down Navigation
Several dashboard metrics are clickable and navigate to related pages with filters pre-applied:
| Click Target | Navigates To | Filter Applied |
|---|---|---|
| Total Agents | Agents | — |
| Active Automation | Automations | Running statuses (live) |
| Successful Automation | Automations | Completed status (+ date range) |
| Failed Automation | Automations | Faulted or completed-with-error statuses (+ date range) |
| SLA Breaches | Tasks | Overdue |
| Days Remaining | My Plan | — |
| Health state bar | Agents | Health status (Healthy, Degraded, Unhealthy, or Inactive) |
| Currency usage card | IB-X Currency Dashboard | — |
| Executed | Automations | Started within date range |
| Running Now | Automations | Running or initiated statuses (live) |
| Queue Backlog | Automations | Pending or suspended statuses (live) |
Summary
The dashboard provides a unified view of:
- What is happening (metrics and alerts)
- How well it is performing (health and reliability)
- How much it is consuming (currency)
- How loaded the system is (throughput)
Filter-scope badges make it clear which metrics respect the selected time window and which reflect live or all-time data. Drill-down navigation lets you move directly from a metric to the related operational page.
It is designed to support both:
- Operational monitoring
- Executive-level insights